We
use state of the art diagnostics to determine the problem with your system. Our
staff is trained continuously and together we hold over 300 certifications. Our
techs are master certified technicians.
Our technicians train almost daily
to ensure that we are up to date on the latest technology available. We are
brand certified. All of our technicians are HP Master PC Technicians and Dell
System Certified Experts. We train constantly on Microsoft platforms ensuring
that you receive the best service at the most reasonable prices.
All of the training and
certifications mean nothing unless you have satisfied customers. Visit our
testimonial pages for a small sampling of what
our customers are saying about us. In addition we are rated A+ by the Better
Business Bureau - the highest rating awarded for excellence in customer service,
honesty and integrity.
We are well renowned for our
excellent support after the sale or repair has been completed. All support calls
are answered locally by real people and we have an answering service with techs on call from 7
a.m. until 10 p.m. We offer same day service for our business customers ensuring
that you are back in business with minimal down time. We do both in-home and
onsite service as well as in-shop repairs. We can even pick up and deliver your
system at no extra charge.
We also provide our customers with free
remote service software so we can do remote service from our state of the art
repair facility. This allows us to take care of minor problems with little or no
cost to our customers. Remote support is offered to non-customers at an
affordable rate.
We provide our customers with a
24-7 online
HELP DESK to assist them in solving minor problems. We invite
non-customers to use our HELP DESK at no charge as a courtesy.
Fair prices? We are priced much
lower than the big box stores like Best Buy and our prices are much lower. Our
people are also much better trained. Best Buy charges a minimum of $199 for
virus removal on carry-in service. We charge $75 to $150 depending on the
severity of the infection. Best Buy charges a minimum of $299 for in-home
removal of virus infections - we charge $75 to $150 again depending on the
severity of the infection. Best Buy employs GEEKS - we employ master certified
technicians.